At Keaton Explores, we want every customer to be satisfied with their purchase. This policy outlines the conditions for returns and refunds for all orders placed with us worldwide.
Returns
We accept returns only if the product you receive is defective, damaged, or incorrect. To be eligible for a return, you must contact us within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as delivered.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original cash-on-delivery method. Refunds may take a reasonable time to be completed.
Non-Returnable Items
Certain items such as personal-use products or items damaged due to misuse are not eligible for return or refund.
How to Request a Return
To request a return, please contact us at our email address with your order details and reason for the return. Our team will guide you through the process.
Contact Us
If you have any questions regarding this policy, please contact us at [email protected].